Terms of Service

1. Who can use DMdrop

You must be at least 18 and able to enter a contract. You need an Instagram professional (business or creator) account to connect Instagram. One person per account.

2. The free beta

• DMdrop is in a free beta. Nothing is charged and we don't ask for a card.
• We let coaches in in batches and choose who joins and when. Applying doesn't guarantee a place.
• Features may change, break or be removed, and the beta may end. We'll give you at least 30 days' notice by email before the beta ends or before we start charging. You'll never be charged without agreeing to a paid plan first.
• The plan you pick in the application is a preference, not an order.

3. Your account

Keep your sign-in details safe. You're responsible for what happens under your account. Tell us at once at contact@dmdrop.co if you think someone else has used it.

4. Instagram

• DMdrop works with Instagram through Meta's official APIs. Meta can change or limit them at any time, including how many messages can be sent and when. We aren't responsible for what Meta does, and DMdrop isn't affiliated with or endorsed by Meta.
• You must follow Instagram's Terms of Use, Community Guidelines and messaging rules. You connect only Instagram accounts you own or are allowed to manage.
• You can disconnect Instagram at any time.

5. What you may not do

Don't use DMdrop to:

• send spam, or messages people didn't ask for;
• break any law, including privacy, consumer protection and marketing laws;
• harass, mislead or impersonate anyone;
• make false claims about income, health or results;
• reach people under 18 for marketing;
• scrape, reverse engineer or overload DMdrop, get around its limits, or access other people's accounts;
• resell DMdrop or build a competing product from it.

We may suspend or close an account that breaks these terms or puts DMdrop or its users at risk. Where it's safe to, we'll tell you why first.

6. Your content and your leads

• You own what you put into DMdrop and what DMdrop collects for you: your messages, questions, settings, leads and reports ("Your Content").
• You give us permission to store, process and display Your Content only to provide and improve DMdrop for you.
• You're responsible for Your Content and for what you send through DMdrop, including the messages it sends on your behalf.

7. Data processing terms

When DMdrop processes personal data about your commenters and leads, you're the controller and we're your processor. We:

• process it only on your instructions (your settings in DMdrop) and to provide DMdrop;
• keep it confidential and limit access to people who need it;
• protect it with appropriate security;
• use the sub-processors listed in our Privacy Policy, tell you before adding new ones, and hold them to the same duties;
• help you answer your commenters' requests and meet your obligations, where we reasonably can;
• tell you without undue delay about a personal data breach affecting your data;
• delete it when your account is erased, or sooner when you, a commenter or Meta asks, as set out in the Privacy Policy;
• give you the information you reasonably need to show compliance.

Transfers outside the EEA, UK or Switzerland use the Standard Contractual Clauses (module 2 or 3, as fits) and the UK addendum, which are part of these terms.

You're responsible for having a lawful basis to message your commenters, and for telling them, for example in your own privacy notice, that you use tools to manage your messages.

8. Our content

DMdrop, its software, design and brand belong to us. We give you a personal, non-transferable right to use DMdrop under these terms while your account is open. If you send us feedback, we can use it freely.

9. Reports and suggestions

Reports, scores and "hot lead" alerts are estimates to help you decide. They aren't promises of sales, income or results.

10. No warranty

DMdrop is a free beta and is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including that it will be uninterrupted, error-free or fit for a particular purpose, or that a message will be delivered.

11. Liability

To the extent the law allows:

• we aren't liable for indirect or consequential losses, or for lost profits, revenue, clients, data or goodwill;
• our total liability for anything to do with DMdrop is limited to the greater of what you paid us in the 12 months before the claim and US$100.

Nothing here limits liability that can't be limited by law, such as for fraud, or for death or personal injury caused by negligence. If you're a consumer, you keep the rights your local law gives you.

12. Indemnity

If you use DMdrop for a business, you'll cover our reasonable costs from claims by others that come from Your Content or from your breaking these terms or the law.

13. Ending

You can stop using DMdrop and delete your account at any time (see Data Deletion). We can end your access with 30 days' notice, or at once for a serious breach. Sections 6 to 14 continue after the end.

14. Changes and the law

• We may change these terms. For important changes we'll email you at least 30 days before they apply. If you keep using DMdrop after that, you accept them.
• These terms are governed by the laws of the State of New Mexico and the federal laws of the United States, and the state and federal courts in Bernalillo County, New Mexico have jurisdiction, unless your local consumer law says otherwise.
• If part of these terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver. You can't transfer these terms without our consent; we can transfer them with the business.
• These terms and the policies they link are the whole agreement between us about DMdrop.

Contact

contact@dmdrop.co